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Refund Policy
Our Refund Policy
Academy LMS is working relentlessly to satisfy everyone who is interested in eLearning. We are confident that our products meet the standard that users are looking for. We recommend you explore our plugin thoroughly and ask detailed questions through our
- Support Email
- Live Chat
- Social Media Page ( Facebook, Twitter, Linked In )
- Blogs
However, despite the fact that we take great pride in the service that we give, it is possible that you may remain dissatisfied. With that in mind, we are happy to provide refunds without any restrictions or conditions. Our super expert and friendly support team are always ready to give you a solution to your queries.
It is important that you use the same email address that you used while purchasing our product. Our support team will respond during regular business hours, and the refund will be processed within 2 business weeks.
- Note: All requests or claims for refunds must be submitted within the 14days of purchase.
Money Back Guarantee With No Questions Asked
We have a flexible refund policy in place!
Academy LMS is always trying to upgrade the existing products and add features upon customers’ preferences. Therefore, we offer solutions for both free and premium customers with all our support engineers. We are pretty much sure that you will appreciate our effort and get your desired benefit from our product.
Still, if you are not satisfied with our product, are getting bugs, and having trouble using it, we will happily provide you with a 100% refund within 14 days of your purchase date. Also, we would really appreciate it if you let us know the reason behind your refund request.
Before placing any support, feel free to knock our support team and let us know your issue first. If you need any feature added to our product, we will try our best to add that feature ASAP. Still, if you are not satisfied, we won’t even ask a single question and will provide you with a refund.
Refund Will Be Provided If:
- The product does not include the features that it promises.
- The product includes bugs and errors.
- The product has security vulnerabilities.
- The support team is unable to solve the queries properly.
- The support team is unable to add the requested feature in time.
- The refund is asked for within 14 days of purchasing it.
Refund Will not be given if:
- Requesting for a refund after 14 days of purchase date.
- Asking for a refund without showing any proper reason.
- Technical issues due to third-party plugins.
- For a feature that we haven’t promised in our product.
- Stating that you have mistakenly purchased the plugin.
- Not giving the time to our support team to solve the issue.
Our Availability
Please be aware that we are not available for support on the weekends (Fridays and Saturdays). Our office schedule is Sunday through Thursday, 8 am – 5 pm. You can send us an email even on Thursday after our office hours because it will be dealt with first thing on Sunday Morning.
Acceptance of this Policy
While placing an order for our product, you acknowledge that you have carefully read our refund policy. It also approves your understanding and consent to the conditions of our refund policy. If you disagree with the terms and conditions, we ask that you refrain from placing an order with us.
You qualify for a refund if any of the aforementioned requirements are satisfied. Please use our contact form so that we can get back to you as soon as possible.