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Terms & Condition

Refund Policy

Last updated on October 8, 2026.

Our Refund Policy

Academy LMS is working relentlessly to satisfy everyone who is interested in eLearning. We are confident that our products meet the standard that users are looking for. We recommend you explore our plugin thoroughly and ask detailed questions through our

Support Email
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While we take great pride in the quality of Academy LMS and the support we provide, we understand that you may encounter a valid bug or issue while using our product. If our support team is unable to resolve a reported issue within 48 hours of receiving the report, you will be eligible for a full refund, provided the issue is reported within 14 days of purchase. Our support team is always ready to investigate and help resolve any issues you encounter.

Our support team is available from 7:00 AM to 12:00 AM, GMT+6, 7 days a week. The 48-hour resolution period begins when our support team receives a valid issue report with sufficient information to investigate the problem. Eligible refunds are processed within two business weeks.

Note: All refund requests or claims must be submitted within 14 days of purchase.

14-Day Money Back Guarantee

We have a flexible refund policy in place!

Academy LMS is continuously improving to provide a reliable and effective eLearning solution. If you encounter a valid bug or issue while using Academy LMS, our support team is always ready to investigate and help resolve the problem.

If you report a valid bug or issue within 14 days of purchase and our support team is unable to resolve the reported issue within 48 hours of receiving your report, you will be eligible for a full refund.

Before requesting a refund, please contact our support team and provide sufficient details about the issue so our team can properly investigate and troubleshoot the problem.

Refund Will Be Provided If:

You report a valid bug or issue with Academy LMS within 14 days of purchase.
Our support team is unable to resolve the reported issue within 48 hours of receiving your report.

Refund Will Not Be Given If:

The refund request is submitted more than 14 days after the purchase date.
The reported issue is caused by a third-party plugin, theme, hosting environment, or other external factor.
The issue is related to a feature or functionality that Academy LMS does not promise or support.
The reported issue has been resolved within 48 hours of receiving your report.
Sufficient information or access required to investigate and resolve the issue is not provided to our support team.

Our Availability

7:00 AM to 12:00 AM,GMT +6 Time zone 7 days a week.

Acceptance of this Policy

While placing an order for our product, you acknowledge that you have carefully read our refund policy. It also approves your understanding and consent to the conditions of our refund policy. If you disagree with the terms and conditions, we ask that you refrain from placing an order with us.

You qualify for a refund when the conditions outlined above are met. Please use our contact form or live chate to contact our support team, and we will get back to you as soon as possible.

Get support  from our expert support team to resolve all your issues right away.

On This Page
  1. Refund Policy
    1. Our Refund Policy
    2. 14-Day Money Back Guarantee
        1. We have a flexible refund policy in place!
        2. Refund Will Be Provided If:
        3. Refund Will Not Be Given If:
        4. Our Availability
        5. Acceptance of this Policy